Lynda House-McPeters

Lynda House-McPeters currently serves as Director – Carrier Relations, Wholesale/Global Service Delivery – AT&T. In this position she serves as the point of escalation for Service Delivery and Service Assurance issues for all AT&T Wholesale services that require specialized intervention so that roadblocks that impede problem resolution are removed. Under her leadership her team acts as the Customer’s advocate for any concerns and escalations across Ordering, Provisioning and Maintenance. As the owner of the overall Customer Experience, Lynda is required to interact with the Sales teams as well as numerous other internal AT&T departments so that the customers’ interests have the appropriate attention within AT&T. In addition, she is responsible for hosting regular Executive Meetings with Customers where the delivery of Customer specific Stewardship reporting is done. Lynda is accountable for driving the development of Root Cause Analysis Reports, Service Action Plans and Process Improvements to resolve immediate and systemic service delivery and maintenance issues. Lynda leads a team of professional Service Executives and Managers who are strategically located throughout the United States and Bratislava, Slovakia.